Cancellation policy
Subscription policy
How subscriptions work
When you subscribe, we roast and ship your coffee automatically on the schedule you choose. You don't need to reorder, and you won't run out.
Billing
Your card is charged automatically for each delivery, on or just before the day your order is prepared, and you'll get an email receipt each time. You pay the product price, less any subscriber discount shown on the product page when you subscribe, plus shipping where it applies.
Subscriber savings
Coffee subscriptions, including the subscription box, are 5% off your first three orders and 10% off from your 4th order onward, for as long as your subscription stays active.
Shipping
Subscriptions, including subscription boxes, follow our regular shipping rates: free on orders of $90 or more, or with 4 or more bags of coffee, otherwise $10 to BC and Alberta and $16 to the rest of Canada. See our Shipping policy.
Skipping, pausing or changing your subscription
You can skip a delivery, pause, change your coffee, quantity or delivery frequency, or update your address or card at any time. Log in to your account, or email hello@smokingguncoffee.com. Changes made at least 3 days before your next billing date apply to that order. Later changes apply from the following one.
Cancelling
There's no minimum commitment and no cancellation fee. Cancel any time from your account or by emailing hello@smokingguncoffee.com. To stop your next order, cancel at least 3 days before your next billing date. Orders that have already been charged and roasted will still ship.
Price changes
If the price of your subscription changes, we'll email you at least 14 days before the new price applies, so you can change or cancel first.
Returns and problems with an order
Subscription orders follow our Refund policy. Coffee is perishable, so opened coffee can't be returned. If something arrives damaged or isn't what you ordered, email us within 5 business days and we'll make it right.
Questions?
hello@smokingguncoffee.com · (236) 522-1386