FAQ
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We can ship our coffee directly to you! Check out all of our products online by clicking on the hamburger icon in the top navigation.
If you're in the Chilliwack area, feel free to visit us and pick up your order directly at our cafe. Just select the "Local Pickup" option in the shipping section during checkout.
Looking for a local retailer? Check out all of our stockists here.
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We'd love to work with you. Start by filling out the form on our Wholesale Coffee page and we'll be in touch to set up your account, pricing and ordering details.
Wholesale orders ship at a flat rate by zone and weight (free on orders of $600+), with standard turnaround of 3–5 business days and rush fulfillment available. We also offer local delivery in Abbotsford, Chilliwack and Mission, and free pickup at our Fulfillment Centre. See the wholesale section of our Shipping Policy for the full terms.
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Great question! We roast a variety of coffee, from light to dark and single origins and blends. The tasting notes you see on our coffees are notes that our roasters noticed when tasting the coffee for the first time.
If you want recommendations, use the chat function in the bottom right corner and we'll help you find your new favourite coffee!
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All of our coffee is sold as whole beans to ensure freshness and shelf life. Grinding beans in advance can cause them to lose flavor and become stale quickly and we want you to have the perfect cup of coffee. 🙂
If you do need your coffee ground, please put a note in your order indicating what brew method you use.
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If you’re new to whole bean coffee, congrats! We think you’ll find the freshness and bold flavours well worth the extra effort. We’ve put together a Brew Guide to get you started.
If you still have questions, feel free to reach out to hello@smokingguncoffee.com and we’ll answer your questions as best as we can.
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Every bag is stamped with the date it was roasted, so you always know exactly how fresh it is — we roast in small batches and cup every one in production before it ships. Freshly roasted coffee needs a few days to rest and release CO2, so it's usually at its best from about a week after roasting and stays great for several weeks after that when stored sealed, cool and out of the light. With proper storage, coffee is quite stable, and we have tested coffees several months after roast with great results in the cup! Yes, fresh coffee is best. But time is not always the enemy - we don't serve coffee at our cafe until it is at least a few weeks old!
If you purchase larger amounts of coffee that you won't drink within 4-6 weeks, freezing is an option to extend its freshness. Ensure that you thaw it to room temperature before grinding and brewing. Never store in the fridge - roasted coffee behaves similar to baking soda, and will absorb smell and moisture surrounding it.
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Our house recipe is an 18 g dose (dry) to a 40 g yield, over about 30 seconds — roughly a 1:2.2 ratio. Keep your dose, yield and time within about 10% of those numbers before troubleshooting further; drifting outside that range is the most common reason a shot tastes off.
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Before anything else, check your grind. If a shot tastes sour, sharp or thin, it's usually under-extracted — try grinding a touch finer. If it tastes bitter or harsh, it's usually over-extracted — try grinding a touch coarser.
Clean burrs, a fresh dose ground right before pulling, and a clean group head and basket solve most "tastes different" issues.
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Yes, we have options for smaller groups (8-12) and larger groups (30 or more). You can choose from light, medium, or dark roast profiles.
Contact us for more details and pricing.
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Not right now. We've paused shipping to the U.S. while we work through cross-border tariff and import requirements for coffee. There's no firm date for reopening it yet — if you're in the U.S. and want to know when it's back, email us at hello@smokingguncoffee.com.
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We occasionally offer discounts or special deals on featured items. The best way to find out about them is to sign up for our newsletter in the footer of our website. We won't spam you – we promise!
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We sure do! Shipping is free on all Canadian orders of $90 or more (before taxes) — it's applied automatically in your cart. Coffee subscriptions ship free on 2 or more bags (or any 850g or 2.2kg bag).
Under $90, retail shipping is a flat rate: $10 to BC & Alberta and $16 to the rest of Canada. Orders ship with Canada Post, insured and trackable.
Full details are in our Shipping Policy.
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Pick a coffee and how often you'd like it, and we'll roast and ship it to you automatically — no reordering, no running out. Subscriptions ship free on 2 or more bags (or any 850g or 2.2kg bag); a single 340g bag ships at our regular flat rate.
Browse the options on our Coffee Subscriptions page. Need to pause, skip or change something? Email hello@smokingguncoffee.com and we'll sort it out.
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Our cafe in Chilliwack is open 7 days a week from 8:00 AM until 6:00 PM
Hours may vary based on holidays or unforeseen events. Our hours are updated regularly on Google.
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Yes, we do! Our gift cards are available for purchase and use at our physical cafe location only.
Currently, we do not offer gift cards for our online store. If you'd like to send someone a gift from our online store, simply enter their address in the shipping information at checkout, and we'll ship it directly to them!