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Smoking Gun Coffee

Manage Your Subscription

Manage your subscription

Switch coffees, skip a delivery, change how often it comes, pause or cancel. You can do it all yourself in a minute, any time.

The one thing to know: any change you make before your next payment goes on that order. We email you 3 days before every payment, with a button straight into your subscription.

1. Log in to your subscription

  1. Open any subscription email from Smoking Gun and click Manage your subscription.
  2. No email handy? Click the button below, enter the email you subscribed with, and we'll email you a link straight in. No password needed.
  3. Use the link soon: for your security it only works for a short time. If it's expired, just ask for a new one.

Log in to my subscription

2. Switch coffees, change quantity or add a bag

Switch to a different coffee

  1. In the Items section, click Edit if you see it.
  2. Click Add item and pick your new coffee and size.
  3. Remove the old coffee.
  4. Click Save.

Your subscriber discount moves to the new coffee automatically.

Add a bag just once

  1. Click Add item.
  2. Find the coffee and choose One-time purchase.
  3. It comes with your next delivery only, then drops off.

More or fewer bags every time? Change the quantity beside the coffee and click Save.

3. Skip, move or speed up a delivery

  1. Scroll to Billing schedule. You'll see your upcoming dates.
  2. Away? Click Skip beside that date. Nothing is charged or sent.
  3. Need it a little later or sooner? Click Reschedule and pick a new date.
  4. Run out early? Click Place new order to get one now. It asks whether to restart your schedule from today.

4. Change how often it arrives

  1. In the Subscription section at the top, click Edit.
  2. Choose every 2, 4, 6 or 8 weeks.
  3. Save. Your next dates update to match.

5. Change your address or delivery

  1. On the right-hand side, click Edit beside Shipping.
  2. Enter the new address and save.

Moved? Your subscription keeps its own address, so changing the address on your account doesn't change it. Update it here too.
Want to switch to café pickup (no shipping, and a free drink every time you collect) or back to shipping? Email us and we'll change it for you.

6. Update your card

  1. Click Edit beside Payment method.
  2. We'll email you a secure link. Open it and enter your new card.
  3. Your next order uses the new card.

Got an email saying a payment didn't go through? Updating your card here fixes it.

7. Pause or restart

  1. Click Pause my subscription. Nothing is charged or sent while it's paused.
  2. Ready again? Log in and click Resume.

Only away for one delivery? Skipping it (step 3) is quicker.

8. Cancel

  1. Click Cancel my subscription.
  2. We'll offer to skip or pause instead, and ask why you're leaving (it helps us get better).
  3. Confirm. You'll get an email to say it's cancelled.

No fees, no commitment. Changed your mind? Log in and click Reactivate, or use the button in your cancellation email.

Questions

When am I charged?

On each order date. We email you 3 days before, so you have time to skip, swap or change anything.

Can I use a discount code on my subscription?

Subscriptions already save you 5% on your first 3 orders and 10% on every order after that, so codes can't be added on top.

Can I add merch or brew gear to my subscription?

Subscriptions are for coffee. Shop merch and gear as a separate order anytime.

I subscribed before October 2026 and the steps look different

Your subscription may still be on our earlier system. Log in to your account on smokingguncoffee.com (the person icon) and click Subscriptions, or use the "Manage your subscription" link in your subscription emails. If you get stuck, email us and we'll help.

Still stuck?

Email hello@smokingguncoffee.com or call the café at (236) 522-1386 and we'll sort it out for you.

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